Pour toute question, n'hésitez pas à nous contacter par téléphone au +31(0)53 428 38 58 ou par E-mail à l'adresse info@vdmparts.com
info@vdmparts.com.
Commandes
- Toutes les pièces détachées disponibles en stock et commandées comme commandes urgentes avant 10h30 sont expédiées le jour suivant!
- Les commandes de pièces détachées s'effectuent uniquement via notre boutique en ligne.
- Nous ne prenons pas de commandes par téléphone. Pour toute question ou suggestion, n'hésitez pas à nous contacter par téléphone au +31(0)53 428 38 58 ou par E-mail à l'adresse info@vdmparts.com
- Vous avez également la possibilité de commander des pièces comme commandes de stock et d'obtenir ainsi une remise sur vos pièces détachées. Pour vos commandes de stock, veuillez sélectionner Stock au lieu de Urgent au niveau de votre panier.
- Sur notre boutique en ligne, vous pouvez voir exactement à quelle date nous disposons des pièces en magasin.
Honda: stock order Max. 8 working days after order
Kawasaki: stock order Max. 5 working days after order
Suzuki: stock order Max. 4 working days after order
Yamaha: stock order Max. 10 - 12 working days after order
Order cancellation policy
- Parts which have been ordered after 15:00 P.M. can be cancelled till 10:30 the next day. Cancellation will only be accepted by E-mail!
- Parts ordered as Stock order cannot be cancelled.
Parts that are in backorder
- ETA for parts that are in backorder will be shown in Order status(link) in our web shop. As long there is no ETA shown in our web shop these parts can be cancelled, except specially ordered parts.
- As soon an ETA is shown in your order these parts can not be cancelled anymore. Parts ordered as Stock order that are in backorder cannot be cancelled. Even if the ETA is unknown.
Restocking
- VDMparts gives you the opportunity to restock parts which have been wrongly ordered or no longer needed.
- A stocking fee of 25% will be charged.
- Restocking is not possible for parts with an invoice value of less than € 85,- per part.
- Restocking is not possible for special parts, workshop tools and electrical parts.
- Restocking is not possible for parts ordered as Stock order.
- You will receive a credit invoice over 75% of the order value within 7 days after VDMParts received the part. Shipping costs will not be credited.
- We can only accept restocking parts that are in un-opened, clean, original packing and never have been installed. Please send your restocking requests per E-mail.
- Parts that return to VDMparts without a request of return form, supplied by VDMParts, will be returned to sender without further notice.
- The restocking period is mentioned here below. This period starts when the part has arrived at VDMparts.
Restocking period
- Aprilia 7 days.
- Honda 5 days.
- Kawasaki 7 days.
- Moto Guzzi 7 days.
- Piaggio/Vespa 7 days.
- Suzuki 7 days.
- Yamaha 7 days.
Missing / damaged parts
If you your parcel has been delivered please check all your parts the same day because claiming missing or broken parts is only possible on the day the parts have been delivered to you! Please send your claim for the missing / broken parts to: info@vdmparts.com.